NASA DESIGN STUDIO LTD is committed to providing professional, high-quality air conditioning installation services to UK customers. As our services are professional on-site installation projects, not ordinary product sales, refunds, cancellations, and service adjustments will be handled on a case-by-case basis.

  1. Service Cancellation Policy

Customers who wish to cancel their booked air conditioning installation service should contact us as soon as possible.

The cancellation rules are as follows:

  • Customers can contact us to cancel or adjust their appointment 3 business days before the installation service begins;
  • If the cancellation request is made before the service begins, we will assist in processing it based on the specific circumstances;
  • If the installation team has already been arranged, materials have been prepared, or related service costs have been incurred, corresponding fees may apply.

2.Service Refund Policy

    As air conditioning installation service is a one-time professional service, refunds will be processed based on the service progress and actual circumstances.

    Applicable situations include:

    • Customer cancels appointment before service begins;
    • Confirmed service cannot be provided due to reasons attributable to NASA DESIGN STUDIO LTD;

    Both parties confirm that a reasonable refund is possible.

    If the service has been completed, full refunds for personal reasons are generally not supported.

    1. Service Started or Completed

    The following situations may not qualify for a refund:

    • The air conditioning installation service has begun;
    • The installation work has been completed;
    • The customer has confirmed acceptance of the completed installation service;
    • Service could not be provided due to incorrect information provided by the customer.

    If the customer has any problems with the installation results, please contact us promptly. We will communicate and handle the matter according to the actual situation.

    1. Handling Service Quality Issues

    If the customer believes there is a problem with the installation service, please contact us promptly after discovering the problem.

    The customer needs to provide:

    • Service appointment information;
    • Problem description;
    • Relevant photos or other explanatory materials (if applicable).

    NASA DESIGN STUDIO LTD will inspect the situation on a case-by-case basis and take reasonable measures to resolve the issue.

    1. Refund Processing Time

    If the refund request is approved:

    • The refund will be processed within a reasonable time after confirmation;
    • The actual arrival time may depend on the payment method used by the customer and the processing speed of the financial institution.

    6.Non-Refundable Situations

      Refunds are generally not applicable in the following situations:

      • Customer changes personal needs;
      • Customer fails to provide correct installation information;
      • Customer is unable to provide the necessary installation conditions;
      • Installation services have been completed and meet the agreed requirements;
      • Service cannot continue due to customer reasons.

      7.Contact Information

        Address: 186 Meadway, Kitts Green, Birmingham, England, B33 8NA
        Email: nasadesignstudio@hotmail.com
        Tel: +44 7817 127458

        Please contact us if you have any questions regarding cancellation, refunds, or service arrangements.

        NASA DESIGN STUDIO LTD will handle customer service requests in a fair and transparent manner and continue to provide UK customers with a professional and reliable air conditioning installation experience.