Welcome to NASA DESIGN STUDIO LTD’s air conditioning installation services. These Terms and Conditions of Service outline the rules and conditions applicable to your use of our services, purchase of installation services, and establishment of a service relationship with us.

NASA DESIGN STUDIO LTD is a UK-based professional air conditioning installation service company providing air conditioning system installation services for residential and commercial clients, including split-type air conditioning systems, central ducted air conditioning systems, and installation services for various brands of air conditioning equipment.

By booking, purchasing, or using our services, you agree to abide by the following terms and conditions.

  1. Service Description

NASA DESIGN STUDIO LTD provides professional air conditioning installation services, including:

  • Air conditioning equipment installation
  • Split-type air conditioning system installation
  • Central ducted air conditioning system installation
  • Commercial and residential air conditioning installation services
  • Air conditioning installation consultation and on-site assessment

We will provide appropriate service solutions based on the information provided by the client, the installation environment, and actual needs.

  1. Ownership and Privilege of Services

NASA DESIGN STUDIO LTD retains all ownership rights to its service content, service processes, business materials, website content, brand name, trademarks, text materials, images, graphics, logos, and related commercial content.

Without the prior written permission of NASA DESIGN STUDIO LTD, no individual or organization may:

  • Copy, modify, or distribute our commercial content;
  • Use our brand name or logo for commercial activities;
  • Impersonate NASA DESIGN STUDIO LTD to provide services;
  • Use our materials for competitive purposes without authorization.

All intellectual property rights belong to NASA DESIGN STUDIO LTD or its legal licensors.

  1. Payment Terms

After confirming the air conditioning installation service, the customer is required to make payment according to the service quotation confirmed by both parties.

Payment rules are as follows:

  • All service fees are determined based on the specific installation project, equipment type, scope of work, and site conditions;
  • By confirming the order, the customer agrees to pay the corresponding service fee;
  • Service fees are a one-time sales payment and are not considered subscription services or recurring charges;
  • One payment corresponds to one confirmed air conditioning installation service item;
  • Additional services may incur additional costs, which must be confirmed by the customer before implementation.

The payment methods accepted by NASA DESIGN STUDIO LTD will be displayed according to the actual payment channel provided.

  1. Service Appointment and Cancellation

After the customer submits a service appointment, we will arrange the installation service according to the time confirmed by both parties.

If the customer needs to cancel or adjust the appointment:

  • Please contact us as soon as possible to make arrangements;
  • If the installation work has already begun, the incurred labor, material, or related costs may not be refunded;
  • If service adjustments are necessary due to unforeseen circumstances, we will communicate with the customer promptly.

5.Customer Responsibilities

    When receiving services, customers should:

    • Provide accurate installation address and contact information;
    • Ensure the installation area has reasonable construction conditions;
    • Provide necessary access permissions for installation;
    • Comply with the reasonable work requirements of the installers.

    Providing incorrect information or failing to provide necessary conditions may affect service scheduling.

    1. Acceptable Use

    Customers may:

    • Legally use the air conditioning installation services provided by NASA DESIGN STUDIO LTD;

    Receive professional installation services according to the scheduled appointment;

    Communicate normally with our team regarding service issues.

    Customers must not:

    • Use the services for illegal activities;
    • Interfere with the normal work of staff;
    • Provide false information;
    • Maliciously damage the reputation of NASA DESIGN STUDIO LTD;
    • Copy or use company materials without permission.

    If a customer violates the above provisions, NASA DESIGN STUDIO LTD has the right to suspend or terminate the relevant services.

    1. Limitation of Liability

    NASA DESIGN STUDIO LTD will make reasonable efforts to provide professional, high-quality air conditioning installation services.

    To the extent permitted by law:

    • We are not liable for problems caused by incorrect information provided by the customer, site limitations, or third-party factors;
    • We are not liable for indirect losses, commercial losses, or unforeseen losses beyond the scope of the service;
    • The customer should ensure that the installation environment meets the relevant usage requirements.

    Our liability is limited to the confirmed and paid services.

    1. Dispute Resolution

    If any dispute arises between the customer and NASA DESIGN STUDIO LTD, we recommend that both parties first attempt to resolve it through amicable communication.

    Dispute Resolution Process:

    1. Customers can submit issues through the contact information provided;
    2. Both parties attempt to resolve the issue through negotiation;
    3. If negotiation fails, further resolution may be sought in accordance with applicable UK law.

    We are committed to handling all customer issues fairly and transparently.

    1. Applicable Law

    These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom.

    Any dispute relating to NASA DESIGN STUDIO LTD services shall be governed by applicable UK laws and regulations.

    1. Service Modifications

    NASA DESIGN STUDIO LTD reserves the right to update these Terms of Service as needed for business operations, legal requirements, or service adjustments.

    The updated terms will take effect upon publication on the website.

    NASA DESIGN STUDIO LTD is committed to providing professional, reliable, and efficient air conditioning installation services to its UK clients.